In an effort to protect our valued customers, all orders are subject to verification. Should you receive a verification e-mail, please call our Security Analyst at the phone number provided in your e-mail. Kindly leave a voice mail authorizing your order with your first/last name, billing information, as well as your order number. This call takes only a minute or so and will serve as verification of your order. If our security team does not hear from you within 2 days, your order may be canceled. Please note that only our security analyst, not our customer service representatives, can verify orders.